Who operates this website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, on behalf of the Colour Planet website presence. In this policy, references to “we”, “us” and “our” mean the website operator in relation to information collected through this site.

This policy applies to information submitted through the website, including contact forms, quotation requests and file upload tools. It does not automatically apply to information exchanged outside the website environment unless stated otherwise.

Information we collect

We collect personal information that is reasonably necessary to respond to enquiries, process quotation requests, manage file submissions and maintain the normal operation of the website. The information collected depends on what you choose to send to us.

Name and surname
Company name and job role
Contact details such as email address and phone number
Project details, specifications and print requirements
Files, artwork and supporting documents uploaded through the website
Basic technical information such as browser type, device data, IP address and pages visited

If you provide personal information relating to another person, you should ensure that you are authorised to do so and that the information is accurate.

How we use personal information

We use personal information for legitimate business purposes connected to the services described on this site. This includes handling requests from business buyers, publishers, agencies and studios that need commercial printing information or support.

To respond to enquiries sent through the contact page
To prepare and send quotations on request
To review artwork, print-ready files and technical requirements
To provide guidance on proofing, finishing and production workflow
To keep a record of communications and project instructions
To monitor website performance, security and misuse

Where POPIA applies, we process personal information on lawful grounds such as consent, the taking of steps at your request before entering into a contract, performance of a contract, legal obligations, or our legitimate interests in operating and securing the website.

Cookies, analytics and website use

This website may use cookies or similar technologies to remember basic preferences, support normal site functions and understand how visitors use the site. These tools help us improve usability, page performance and security.

Cookies generally do not identify you by name on their own, but they may be linked to other information where necessary for site administration or enquiry handling. You can control cookies through your browser settings, although some website features may not function properly if certain cookies are disabled.

We may also keep server logs that record technical activity on the site, including date and time of access, referring pages and general location data derived from IP addresses.

Sharing, storage and security

We do not sell personal information. We may share information with service providers that help us host, secure or operate the website, or assist with form delivery and file handling, where this is necessary and subject to appropriate confidentiality and data protection measures.

Information may also be disclosed where required by law, to protect rights and safety, or to investigate fraud, abuse or technical threats. Uploaded files and enquiry records may be stored for a reasonable period to manage requests, maintain records and resolve disputes.

Access controls are used to limit internal access to submitted information
Reasonable technical and organisational safeguards are applied
No online system can guarantee absolute security

You should avoid submitting unnecessary sensitive personal information through the website unless it is clearly required for your request.

Your rights under POPIA

Subject to applicable law, you may ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask for deletion where there is no lawful reason for continued retention. You may also withdraw consent where processing is based on consent, although this will not affect processing already carried out lawfully.

If you want to exercise any of these rights, please use the enquiry form on the contact page and clearly state that your request relates to privacy or personal information. We may need to verify your identity before acting on the request.

If you believe your information has been handled unlawfully, you may lodge a complaint with the relevant South African regulator responsible for personal information protection.

Updates to this policy

We may update this privacy policy from time to time to reflect legal, operational or website changes. The latest version published on this page applies from the date it is posted.

You should review this page periodically if you use the website regularly or submit quotation requests, files or other business information through it. Continued use of the site after an update will be subject to the revised policy, to the extent permitted by law.

Privacy policy